Understanding our refund terms and processing guidelines
We prioritize our customers and are dedicated to delivering the highest quality services. It is crucial for our clients to understand that, in accordance with SEBI guidelines, we cannot provide a return assurance or guarantee on our research calls or recommendations.
Refunds, if applicable, will only be processed on a pro-rata basis of the subscription fee, irrespective of the client's outcomes. Once a service is subscribed to and payment is completed, it can only be cancelled or refunded on a pro-rata basis.
If a client is dissatisfied for any unforeseen reason, they may contact us for guidance and support. We will make every effort to enhance client satisfaction in such cases.
Any request for cancellation or refund will strictly be processed on a pro-rata basis only and completed within 7 to 10 working days from the date of approval.
Before making any payment, clients are strongly encouraged to review all details of our services and the support we provide. They should also familiarize themselves with:
Terms and Conditions, Privacy Policy, and Refund Policy. It is essential to understand that refunds are only possible on a pro-rata basis, as per SEBI notifications, circulars, and laws.
Acknowledge that there is no avenue for claiming trading or investment losses based on the recommendations in the research report. All investment decisions are made at the sole discretion and risk of the investor.
Client submits a refund request through our official channels with all necessary details and documentation.
Our team reviews the request and verifies eligibility based on subscription terms and SEBI guidelines.
If approved, the refund amount is calculated on a pro-rata basis considering the subscription period utilized.
Once approved, the refund is processed and will be credited within 7 to 10 working days.
Approved refunds will be credited to the original payment mode used during subscription.
If you have any questions regarding our refund policy or need to submit a refund request, please contact our support team. We are here to assist you and ensure a smooth process.
Email: invest@white-stone.co.in| Phone: +91 92260 60600